Terms and Conditions of Service

The following Terms and Conditions of Service apply to all artwork, graphic design, and services provided by Hello Fox Web & Graphic Design.

These Terms and Conditions supersede any previous Terms and Conditions distributed in any form. Hello Fox Web & Graphic Design reserves the right to change any rates and any of the Terms and Conditions at any time without prior notice.

All design work is carried out by Hello Fox Web & Graphic Design on the understanding that the client has agreed to abide by these terms and conditions.

1.  Acceptance of Quotation and Terms and Conditions

  • Quotations are valid for a period of 14 days, unless stated otherwise.
  • The placement of an order for design and/or any other services offered by Hello Fox Web & Graphic Design constitutes acceptance of the estimate or quotation and agreement to comply fully with all the Terms and Conditions and forms a Contract for Business between the client and Hello Fox Web & Graphic Design.

2.  Design Fees and Payment

  • Fees for design services to be provided by Hello Fox Web & Graphic Design will be set out in the written estimate or quotation that is provided to the client.
  • At the time of the client’s acceptance of this estimate or quotation, indicating acceptance of the Terms & Conditions, a non-refundable deposit of 50% of the quoted fee will become immediately due.
  • Work on the project will not commence until Hello Fox Web & Graphic Design has received the 50% deposit.
  • The client will be asked to provide artwork sign off before followed by an Invoice prior to artwork release/publication. At this time the remainder of the fees due will become payable.
  • Full payment is required before artwork release/publishing will commence.
  • Publication and/or release of work done by Hello Fox Web & Graphic Design on behalf of the client, may not take place before funds have cleared.
  • An account shall be considered default if it remains unpaid for 30 days from the date of the invoice.
  • Hello Fox Web & Graphic Design shall be considered entitled to remove Hello Fox Web & Graphic Design’s and/or the client’s material from any and all computer systems until the amount due has been fully paid.
  • This includes any and all unpaid monies due for services, including, but not limited to, search engine submission, design, sub-contractors, printers, photographers, and libraries.
  • Removal of such materials does not relieve the client of its obligation to pay the due amount.
  • Clients whose accounts become default agree to pay Hello Fox Web & Graphic Design reasonable legal expenses and third party collection agency fees in the enforcement of these Terms and Conditions.

3.  Copyrights, Ownership and Trademarks

  • By supplying text, images and other data to Hello Fox Web & Graphic Design for inclusion in the client’s design / website or another medium, the client declares that it holds the appropriate copyright and/or trademark permissions.
  • The ownership of such materials will remain with the client, or rightful copyright or trademark owner.
  • By supplying images, text, or any other data to Hello Fox Web & Graphic Design, the client grants Hello Fox Web & Graphic Design permission to use this material freely in the pursuit of the design and to utilize the designs in Hello Fox Web & Graphic Design’s portfolio.
  • Should Hello Fox Web & Graphic Design, or the client, supply an image, text, audio clip or any other file for use in a website, multimedia presentation, print item, exhibition, advertisement or any other medium believing it to be copyright and royalty-free, which subsequently emerges to have such copyright or royalty usage limitations, the client will agree to allow Hello Fox Web & Graphic Design to remove and/or replace the file.
  • The client agrees to fully indemnify and hold Hello Fox Web & Graphic Design free from harm in any and all claims resulting from the client in not having obtained all the required copyright, and/or any other necessary permissions.
  • Hello Fox Web & Graphic Design may use any artwork/design for its own promotion and portfolio use.
  • Copyright of all graphic design work is retained by Hello Fox Web & Graphic Design including copy, concepts, ideas, proofs and illustrations (unless specifically released in writing) until after all invoices have been settled.
  • If multiple design concepts are submitted, only one concept is deemed to be given by Hello Fox Web & Graphic Design as fulfilling the contract.
  • All other artwork designs remain the property of Hello Fox Web & Graphic Design unless agreed otherwise in writing.

4.  Alterations, Revisions and Supply of Content

  • The client agrees that changes required over and above the estimated work or required to be carried out after acceptance of the draft design will be liable to a separate charge.
  • The client also agrees that Hello Fox Web & Graphic Design holds no responsibility for any amendments made by any third party, before or after a design is published.
  • Unless otherwise negotiated or Hello Fox Web & Graphic Design’s copywriting services are used, the client must supply text for their project in text file format at the start of the project as well as graphics (logos, images, etc.) to be used.
  • Text should be as close as reasonably possible to final format, with accuracy of content, spelling and grammar checked and little or no formatting (includes text from previous websites).
  • Hello Fox Web & Graphic Design assumes all written content adheres to copyright laws.
  • Images are also expected to be supplied before work begins, unless by prior negotiation or if using Hello Fox Web & Graphic Design’s photography or stock image services.
  • Images should be supplied in the highest resolution electronic format possible, i.e. logos/images in original Illustrator/Photoshop format, or high-resolution JPEG or PNG files (300 dpi).
  • Hello Fox Web & Graphic Design assumes that all correct permissions have been sought and/or royalties paid for images used.
  • Unless otherwise quoted or negotiated, projects include three rounds of minor changes or author’s revisions of the chosen graphic design project only.
  • Following three revisions per graphic design project, an additional hourly fee will be charged at R350.00 per hour. *Price subject to change without prior notice.
  • We will advise the client and seek the client’s agreement before proceeding with any work that will incur additional charges.

5.  Data Formats

  • Text is to be supplied to Hello Fox Web & Graphic Design in electronic format as standard text (.txt), MS Word (.doc) or via e-mail.
  • Images that are supplied in an electronic format are to be provided in a format as prescribed by Hello Fox Web & Graphic Design via flash drive or a third party online electronic transfer (i.e. We Transfer, Dropbox, Google Drive).
  • Hello Fox Web & Graphic Design will not accept any graphics as email attachments.
  • Images must be of a quality suitable for use without any subsequent image processing, and Hello Fox Web & Graphic Design will not be held responsible for any image quality which the client later deems to be unacceptable.
  • Hello Fox Web & Graphic Design cannot be held responsible for the quality of any images which the client wishes to be scanned from printed materials.
  • Additional expenses may be incurred for any necessary action, including, but not limited to, photography and art direction, photography searches, media conversion, digital image processing, or data entry services.

6.  Design Project Duration

  • Any indication given by Hello Fox Web & Graphic Design of a design project’s duration is to be considered by the client to be an estimation.
  • Hello Fox Web & Graphic Design cannot be held responsible for any project over-runs, whatever the cause.
  • Estimated project duration should be deemed to be from the date that cleared funds of the deposit are received by Hello Fox Web & Graphic Design.

7.  Web Hosting and Web Design

  • All Hello Fox Web & Graphic Design’s websites are WordPress-based.
  • Hello Fox Web & Graphic Design does not supply web hosting services.
  • The client must register its own domain with a preferred web hosting company and provide Hello Fox Web & Graphic Design access to the Control Panel in order to commence with the web designing.
  • Domain registration and monthly web hosting fees are not included in the Hello Fox Web & Graphic Design estimate or quotation and is an exclusive contract between the client and preferred web hosting company.
  • The client must ensure that a Linux-based web hosting package option is provided by the web hosting service provider.
  • Once web design is complete, Hello Fox Web & Graphic Design will provide the client with the opportunity to review the resulting work and provide the login details for the website.
  • Hello Fox Web & Graphic Design will make one set of minor changes at no extra cost within 14 days of the start of the review period.
  • Minor changes include small textual changes and small adjustments to placement of items on the page. It does not include changes to images, colour schemes or any navigation features.
  • Any minor changes can be notified to Hello Fox Web & Graphic Design by e-mail or fax and confirmed by post.
  • Any large changes and updates requested after the 14 days will be charged at an hourly fee of R350.00 per hour. *Price subject to change without prior notice.

8.  Design Credits

  • The client also agrees to allow Hello Fox Web & Graphic Design to place all designs on Hello Fox Web & Graphic Design’s own website for portfolio and demonstration purposes and to use any designs in its own publicity unless agreed otherwise.

9.  Rights of Refusal

  • Hello Fox Web & Graphic Design will not include in its designs any text, images or other data which it deems to be immoral, offensive, obscene or illegal.
  • All advertising material must conform to all standards laid down by all relevant advertising standards authorities.
  • Hello Fox Web & Graphic Design also reserves the right to refuse to include submitted material without giving reason.
  • Any images and/or data that Hello Fox Web & Graphic Design does include in all good faith, and then finds out that it contravenes these Terms and Conditions, the client is obliged to allow Hello Fox Web & Graphic Design to remove the contravention without hindrance, or penalty.
  • Hello Fox Web & Graphic Design is to be held in no way responsible for any such data being included.

10.  Cancellation

  • If a client cancels or alters any order or part order at any time after Hello Fox Web & Graphic Design has received the approved order, then Hello Fox Web & Graphic Design reserves the right to render additional costs to the date of such cancellation or alteration.

11.  Disclaimer

  • Hello Fox Web & Graphic Design makes no warranties of any kind, express or implied, for any and all products and/or services that it supplies.
  • Hello Fox Web & Graphic Design will not be held responsible for any and all damages resulting from products and/or services it supplies.
  • Hello Fox Web & Graphic Design is not responsible for any loss, or consequential loss of data, or non-delivery of products or services, of whatever cause.
  • While we take reasonable steps to investigate the materials we recommend, we accept no responsibility for the performance or quality of materials or any consequential loss arising from their failure.
  • The client agrees not to hold Hello Fox Web & Graphic Design responsible for any such loss or damage.
  • Any claim against Hello Fox Web & Graphic Design shall be limited to the relevant fee(s) paid by the client.
  • Hello Fox Web & Graphic Design reserves the right to use the services of sub-contractors, agents and suppliers and any work, content, services and usage is bound by their Terms and Conditions.
  • Hello Fox Web & Graphic Design will not knowingly perform any actions to contravene these and the client also agrees to be so bound.

12.  Force Majeure

  • Hello Fox Web & Graphic Design shall not be liable for any failure or delay in supply or delivery of products/services where such failure or delay is wholly or partly due to any cause or circumstances whatsoever outside the reasonable control of Hello Fox Web & Graphic Design including but not limited to war, strikes, lockouts, industrial disputes or unrest, government restrictions or transport delays, fire, power outages, failure attributable to hosting suppliers, breakdown of plant, theft, vandalism, riots, civil commotions, accidents of any kind, sickness and poor health or acts of terrorism.